To make an order please email firstname.lastname@example.org and we will send you a line sheet and order form.
Samples may be purchased at wholesale price plus delivery.
Wholesale prices and RRP are shown on the line sheet. Prices are subject to change with notice to retailers.
Minimum order is £400/ €500/ $550.
Once we have received your order, we will send you an invoice for 30% deposit to secure your items.
We are currently unable to offer credit facilities, therefore orders will not be shipped until the balance of the payment plus shipping costs have been made in full.
The total amount due will be invoiced once items are ready to ship. Late payments are subject to a 5% late fee for every 14 days past their due date.
CHANGES TO ORDERS
Any changes or cancellation to orders must be emailed to email@example.com within 24 hours of making the order
HANDMADE NATURE OF PRODUCTS
Please not that all sizes and weights are approximate by a margin of ≠ 5%. due to the handcrafted production. Minor imperfections and slight variations in colour are also to be expected. This is all part of its charm and why each piece is truly unique.
DAMAGES / DEFECTS
Please inspect all shipments immediately upon arrival. Please send an email to firstname.lastname@example.org within 5 days of receipt of damaged or defective shipments. Products returned as a result of damage will be replaced with new merchandise. We will not accept return requests made more than 14 days after receipt.
DELIVERY AND SHIPPING
Please allow up to 4-6 weeks from ordering for your order to ship if the requested items are not in stock. Shipping charges will be calculated and added to your order total. The shipping provider we use is at our discretion. A specific carrier may be used if the retailer agrees to assume any additional costs.
74 Saxon Court
5 York Way