Returns and Exchanges
Due to the handmade nature of our products no two items are the same and every item will bear the markings of the artisans who made them. These small imperfections should be enjoyed as a part of their character and identity; a celebration of their individuality and the hard work that went into making them.
We hope that you're pleased with your purchase, however we do understand that occasionally, you may need to return goods to us.
Simply contact us (at firstname.lastname@example.org) within fourteen working days of receipt (starting the day after you have received your delivery) for a no questions asked return (or exchange) and we will organise a free collection at your earliest convenience.
Please note the buyer is responsible for keeping the purchase in its original packaging for collection.
Once the returned goods has been received, we will gladly process your refund/exchange. Please allow up to 7 days for a refund to appear on your account.
We are really sorry if your product arrived damaged. We do use robust packaging, but sometimes damage can occur in transit. If we have a replacement available we will exchange it for you as soon as we can, or we will offer you an alternative. Please note, you have up to 14 days from receipt of delivery to claim an exchange or replacement for damaged/faulty items.