Returns And Exchanges

We hope that you're pleased with your purchase, however we do understand that occasionally, you may need to return goods to us. 

Simply contact us (at for a no questions asked return (or exchange) and we will organise a free return for you (please note that earrings cannot be returned or exchanged for reasons of hygiene and safety). 

Personalised items: Given the very nature of our personalised products, which are made with your choice of words, our items are non-returnable and non-refundable. However, if the goods you have received are not what you ordered or are defective, please contact our Customer Service team on within 30 days to discuss an exchange and our return process.

Our policy

  • You can return or exchange items within 30 days of receiving your order (or until Janury 31st 2022 for all orders on or after the 26th of October)
  • Items sent back to us must be in new and unworn condition in the original undamaged packaging
  • UK orders: Returns and exchanges from UK addresses are free
  • We currently only offer exchanges for UK orders only
  • International orders: Returns from all non-UK addresses cost £12 (or the local currency equivalent amount). This amount will be deducted from your refund when you use our prepaid label
  • We aim to process all returns within 7 working days (upon receiving your return).

Processing your exchange

Please note that any exchange orders will be sent out once we process your returned items.

Processing your refund & store credit

If you have requested store credit, this will be applied on the day that your return is processed.

If you have requested a refund, you will receive an email once your return has been processed.

It can take up to 7 working days for your credit card or bank to credit your account. Please note that we cannot accept responsibility for any returns sent outside of our return process.

Any other questions? Email us at

*Please not that all sizes and weights are approximate by a margin of ≠ 10%. due to the handcrafted production. Minor imperfections and slight variations in colour are also to be expected. This is all part of its charm and why each piece is truly unique*