Returns and Exchanges
Due to the handmade nature of our products no two items are the same and every item will bear the markings of the artisans who made them. These small imperfections should be enjoyed as a part of their character and identity; a celebration of their individuality and the hard work that went into making them.
We hope that you're pleased with your purchase, however we do understand that occasionally, you may need to return goods to us.
Simply contact us (at firstname.lastname@example.org) for a no questions asked return (or exchange) and we will organise a free return for you.
If you’d like to return an item from your order, it must reach us in its new, unworn state with its original packaging either within 28 days from the date of receipt. On receipt of the returned item(s), your refund will be credited to the payment card used to make the purchase. Please allow up to 7 days for a refund to appear on your account.
We are really sorry if your product arrived damaged. We do use robust packaging, but sometimes damage can occur in transit. If we have a replacement available we will exchange it for you as soon as we can, or we will offer you an alternative. Please note, you have up to 14 days from receipt of delivery to claim an exchange or replacement for damaged/faulty items.