Returns And Exchanges

Stress-Free Christmas Shopping

*Returns Extended Until January 20th 2025 for orders placed from November 14th 2024*

We want you to be completely satisfied with your purchase. If you need to return an item, we offer a simple and straightforward returns and exchanges process:

Returns and Exchanges

  • Return Window: You can return items for a refund or exchange within 30 days of receiving your order.
  • Condition: All items must be returned in new, unworn condition and in the original undamaged packaging.
  • International Returns: For orders outside of the UK, customers are responsible for covering the return postage costs.
  • Earrings: Returns are accepted for earrings as long as they are unworn and in their original condition.
  • Non-Refundable Items: Engraved items are non-refundable.
  • Shipping, Gift Bags, and Gift Cards: Shipping charges, gift bags, and gift cards are non-refundable.
  • Free Gift with Purchase: If your order qualified for a free gift, it must be returned along with the order to process your refund. If the free gift is not returned, we reserve the right to deduct the value of the gift from your refund.

UK Returns and Exchanges

  • Free Returns: Returns and exchanges from UK addresses are free of charge.

Processing Your Return

  • Processing Time: We aim to process all returns within 14 working days once received back at our studio. Processing times may be longer during peak periods.
  • Refunds: Refunds will be credited back to the original payment method. Please allow up to 7 working days for your bank or credit card provider to process the credit.
  • Exchanges: Exchange orders will be shipped once we have processed your return.

Important Notes

  • Shipping Liability: We cannot refund any shipping charges, and we are not responsible for any loss or theft of items in transit.
  • Contact Us: If you experience any issues with our prepaid returns label, please reach out to our Customer Love team at support@harfi.co.uk.

We are here to ensure you have a smooth returns process and appreciate your understanding of our policy.