What are the delivery costs?
We are offering free UK mainland standard delivery on ALL items.
Next Day Delivery comes at an additional cost of £4.95.
Please note that delivery costs will be slightly higher on international orders (see below).
How long will delivery take?
All of our jewellery items are shipping via Royal Mail first class postage and will take 1-3 working days to arrive.
All other orders are sent with tracked, signed for royal mail delivery. Please allow up to 4-5 working days to receive your order for standard delivery. For next day delivery, order before 12 pm to receive your order the next working day.
Please note that delivery times made be slightly longer on our "made or order" products and international deliveries. Please contact us directly on firstname.lastname@example.org prior with the product order and where you would like it be shipped and we will be happy to provide you with delivery times.
Can I have my items delivered overseas?
Yes, it is possible to have your order shipped overseas. Please note that the shipping costs for these items will be different and will be calculated at checkout depending on the size and weight of the parcel and the location of the shipping address.
What if I receive an incorrect item?
If you receive an incorrect item please contact our online customer service team on email@example.com with your order details and we will be happy to assist you. If the item you received is different to the one you have ordered we will arrange a return and/or re-delivery free of charge.
Can I delay the delivery of my order?
Yes, it is possible to delay the delivery of my order. Please contact our customer service team at firstname.lastname@example.org and we will hold the delivery for you.
Can you deliver to an address other than my billing address?
Yes, your delivery address does not need to match your billing address. You can choose where you have your items delivered.