Absolutely. The safety of our team and our customers is our first priority and are following government guidelines to ensure all orders are processed as safely as possible. This includes handwashing every hour, the use of face masks and stringent cleaning.
In the case that you need to self-isolate we are happy to extend our return policy until you are able to safely return the package. Please note that issues will only be refunded once the item has been returned.
We have all items in stock
unless "Sold Out" is shown on their page. However, even if an
item is in your shopping bag, it will not be saved to your order until you have
completed that order, and may be purchased by another customer in the meantime.
If you would like to
reserve an out of stock item please contact firstname.lastname@example.org and we would be
happy to reserve the item for you. Alternatively, you can click the "notify when back in stock option" on the product page so you are made aware as soon as we restock the item.
smaller UK orders are sent out via Royal Mail untracked. Larger orders will be
sent via 48 hour tracked Royal mail so you will be able to track your order using your
tracking number on your dispatch confirmation email.
At Harfi, we take online security very seriously. At no point do we store any financial information on our servers. Harfi employs trusted and reputable third party hosting agents and payment providers to ensure the security of personal data. All credit card details are entered on a secure server using Shopify Payments. The transfer of the purchase details from our site to Shopify Payments are encapsulated using their encrypted and digitally signed protocol which is secure and tamper-proof. Shopify Payments is level 1 (the highest level) PCI DSS compliant.
Due to the handmade nature of our products no two items are the same and every item will bear the markings of the artisans who made them. These small imperfections should be enjoyed as a part of their character and identity; a celebration of their individuality and the hard work that went into making them.
We hope that you're pleased with your
purchase, however we do understand that occasionally, you may need to return
goods to us.
Simply contact us (at email@example.com) within fourteen working days of receipt (starting the day after you have received your delivery) for a no questions asked return (or exchange) and we will organise a free collection at your earliest convenience.
Please note the buyer is responsible for keeping the purchase in its original packaging for collection.
Once the returned goods has been received, we will gladly process your refund/exchange. Please allow up to 7 days for a refund to appear on your account.
We are really sorry if your product arrived damaged. We do use robust packaging, but sometimes damage can occur in transit. If we have a replacement available we will exchange it for you as soon as we can, or we will offer you an alternative. Please note, you have up to 14 days from receipt of delivery to claim an exchange or replacement for damaged/faulty items.
The buyer will be
responsible for the return cost of the item unless there is a fault with the
item in which case the collection fees will not be applied. Please note that
you must notify us within 14 working days of the receipt of the item to be
eligible for free collection.
If you have received a
broken item please contact our customer service team on firstname.lastname@example.org and
we will be happy to assist you. If the goods are returned due to a fault or
damage then no collection/ redelivery fee will be applied.
If you receive an
incorrect item please contact our online customer service team on
email@example.com with your order details and we will be happy to assist you.
If the item you received is different to the one you have ordered we will
arrange collection and/or re-delivery free of charge.