FAQ

FAQ

Covid-19 Updates

Can I still order as normal?

How long will my delivery take?

Is the warehouse following safety precautions?

What if I'm self-isolating and I can't return an item?

Ordering

How do I know if a product is in stock?

What payment methods are available?

Can I reserve out of stock items?

Will I get an order confirmation?

Can I make changes to my order?

How do I track my order?

Are the payments secure?

Do you offer gift wrapping?

Cancellation and Returns

What is your returns policy?

How do I return an item?

Do I have to pay for the collection of my return?

How do I cancel my order?

I've received a broken item

Can I exchange an item?

Delivery

What are the delivery costs?

How long will delivery take?

Where do you deliver? Can I have my items delivered overseas?

What if I receive an incorrect item?

Can I delay the delivery of my order?

Can you deliver to an address other than my billing address?

General

I have some feedback, who should I contact?

What are your business hours?